eMotionLAB

Client Background

Please describe your organisation.

The West Kowloon Cultural District Authority is a statutory body established by the Hong Kong SAR Government in 2008 under the West Kowloon Cultural District Authority Ordinance (Cap. 601), responsible for developing the West Kowloon Cultural District.

Opportunity / Challenge

What challenges were you trying to get EmotionLAB to solve?

We needed a video for applying award about how the visitors make use of the mobile apps in exhibitions visiting. We needed emotion graphic in the video so we chose eMotionLAB.

Solution

Please describe the solution that EmotionLAB provides in detail?

eMotionLAB came to our office to have a first presentation about the concept. Then we think their concept or idea is matching to us. Therefore, we hired eMotionLAB to product the video for us. Based on our requirements, they came up with a flow and send us a storybook with a script in it. They had fine tune the script again before taking the video. Then, they helped us to sort the actress and do casting for us. After casting, eMotionLAB went to the venue and communicate with the accounted person of the venue about sparing a place for them to take the video. After taking the video, they sent us back the whole video. We were ok with it. Then, eMotionLAB started to work on the first rough cut take and send it to us, asking for our feedbacks. We made few suggestions and after few times revised, the video completed. Then we got approval from different parties in our organization. Finally, eMotionLAB helped us to produce the final version and the project was completed.

How did you come to work with EmotionLAB?

We searched different professionals through Internet. We came across with eMotionLAB through friend recommendation. We had a meeting first and listen to their presentation. What they present is matching to our idea. Therefore, we hire eMotionLAB immediately.

What is the status of this engagement now? For how long?

Started from late March, early April and completed within one month.

Results & Feedback

Could you share the results from this service?

It is not a public video. The purpose of producing this video is to introduce the apps using to help visitor to know more about the exhibits displayed in the art exhibitions. As we would like to apply an award and we need a video for the presentation. I think this video is effective and helpful as we are now at the final stage of applying the award.

What distinguishes EmotionLAB from other providers?

I think the major advantages of eMotionLAB is that they can do emotion graphic. They can handle the whole project on their own. Providing well consultancy service, detail-oriented and with sufficient guidance like asking us is there anything else needed to be fine tune? Through out the process, their follow up actions are sufficient and providing comprehensive range of services.

Is there anything EmotionLAB could have improved or done differently?

No. If we have any new project, we will look for eMotionLAB again definitely.

Client Background

Please describe your organisation.

The Airport Authority Hong Kong (AA) is a statutory body wholly owned by the Hong Kong SAR Government. Established in 1995, the AA is responsible for the operation and development of Hong Kong International Airport (HKIA).

Opportunity / Challenge

What challenges were you trying to get EmotionLAB to solve?

We would like to present some complicated idea and message through some easy-to-understand infographic videos, such that the audience can grasp the information in a very short time, and hence we have found eMotionLab to produce a series of 3 videos on the expansion of the airport into a Three-runway System, as well as the initiatives to develop into a smart airport.

Solution

Please describe the solution that EmotionLAB provides in detail?

A total of 3 videos are made with about 1 min each. eMotionLab is responsible for the storyboard, script writing, making animations, follow up on Video dubbing, and producing the final product with satisfactory results.

How did you come to work with EmotionLAB?

Through the standard procurement process.

What is the status of this engagement now? For how long?

Started from late March, early April and completed within one month.

Results & Feedback

Could you share the results from this service?

The videos are posted on the airport’s official Youtube channel, as well as used in the school visit.

What distinguishes EmotionLAB from other providers?

The quality deliverables, meeting deadlines and responsive to change requests.

Is there anything EmotionLAB could have improved or done differently?

No.

Client Background

Please describe your organisation.

JuicyApp is a mobile solution company which expands client's business into mobile world. 

We are confident in developing mobile solutions and digitizing innovative ideas into iPhone apps, Android apps, Web and Social Media. We work closely with our clients to gamify an idea into mobile solutions and collect useful data. 

We have been nominated to take part in the design incubation program organised by the Hong Kong Science & Technology Parks in year 2011

Opportunity / Challenge

What challenges were you trying to get EmotionLAB to solve?

We are a mobile solution company, writing mobile applications. We have to take a record the user experience and how to use the apps by video to help the client to apply an award.

Solution

Please describe the solution that EmotionLAB provides in detail?

After we told our requirements about the video to eMotionLAB. They met the client and send them the quotation. The client was happy with their quote and hired eMotionLAB to work on the video. Then eMotionLAB sent us the storybook. The client was satisfied with it and passed the idea/ concept. Actually our apps were helping the visitors to know more about the exhibits while visiting an art exhibition. Then we went to the exhibitions with eMotionLAB. eMotionLAB was really professional and communicated with the accounted person of the exhibitions about they are going to take a video here. So on, they settled everything in a proper and professional way like casting and ask the accounted person of the exhibitions to spare a place for them to take the video about how the visitors use our apps. After 3 to 4 times revised, the work completed.

How did you come to work with EmotionLAB?

Introduced by friend.

What is the status of this engagement now? For how long?

Within 2 months.

Results & Feedback

Could you share the results from this service?

As the video completed after the exhibition and the purpose of the video is not for increasing sales or traffic, there is no significant statistics can be provided. However, the main purpose of this video is to introduce a new way of visiting an exhibition which is using apps and to apply award with this video, to bring a new interesting way to visit an exhibition.

What distinguishes EmotionLAB from other providers?

Well-preparation and professional on casting, preparing the storybook. Make us and our client feel confident with eMotionLAB.

Is there anything EmotionLAB could have improved or done differently?

We don’t think so.

Client Background

Please describe your organisation.

NuanceTree, based in China and Hong Kong, NuanceTree is founded by a group of passionate researchers who are dedicated to deliver clear insights that read into the nuances of consumers' expressions. We aim to make research findings work harder for your organization. We have expertise on qualitative research, quantitative research, cultural insight and workshop in the Asia Pacific Region.

Opportunity / Challenge

What challenges were you trying to get EmotionLAB to solve?

We had to provide a report to the client in PowerPoint format usually. This time, we would do some customizations for the clients, so that he could show to the end-user with some pragmatic, deliverable information. For instance, we needed to do an infographic. Therefore, we need a professional to work on this for us.

Solution

Please describe the solution that EmotionLAB provides in detail?

We had a meeting first, talking about our expectation and brainstorming. Since at that moment, we still not decided the output of the infographic like bookmarks or anything else? We told them what data would we like to put in the infographic. Also, the data was still not completed yet at that moment. However, eMotionLAB was really initiative. They kept following with us about the data, asking us whether we need help? Also, they asked us to provide some data to them first so that they can make a mockup model to let us have look first. We can say eMotionLAB is a dedicated professional service provider. Finally, after we collect all the data, eMotionLAB made the final version of the infographic.

How did you come to work with EmotionLAB?

Our office is in the same building. There are some activities or seminar within our building. We met eMotionLAB there. When we needed someone to work on the infographic for us, we contacted eMotionLAB.

What is the status of this engagement now? For how long?

For the project, it was about 2 weeks. If started from the first meeting, it was about one and a half month. From May 2016 to June 2016.

Results & Feedback

Could you share the results from this service?

We can share the output here. The feedbacks from the client are positive and they asked us about who makes the infographic. They would like to hire eMotionLAB in the future if they have a similar project and introducing to their friends and peers. The clients are impressed with the performance of eMotionLAB.

What distinguishes EmotionLAB from other providers?

We didn’t come across with other providers yet.

Is there anything EmotionLAB could have improved or done differently?

No, we are satisfied.